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Packing Order

Menu Location: Products > Packing Order

Last Updated: 2026-08-03

Overview

The Packing Order page sets the order that products print out on your labels. Every printed order label is divided into numbered sections ("quadrants"); the pack order number you assign to a product determines which quadrant it prints in, so packers can find each item on the label quickly and consistently every week.

Primary Functions:

  • Assign a pack order (quadrant) number to each active product
  • Fine-tune the order of products within a quadrant by dragging
  • Auto-fill pack order for products that don't have one yet, based on how they were set previously
  • Move or swap every product in one quadrant to another quadrant in bulk
  • Filter the product list by quadrant, product status, or category
  • Export the current pack order as a printable PDF

Understanding Packing Order

Each active product on your menu (this week's items plus any permanent items) has a pack order value. A value of 0 means "Not Set." Most accounts print up to three labels per order, with four quadrants per label (so quadrants 1-12); some accounts print six items per label instead of four. Assigning a product to quadrant 1 puts it in the first quadrant of the first label, quadrant 5 puts it in the first quadrant of the second label, and so on.

A handful of accounts are set up by Kiva Logic with a different label layout - either an automatic "big list" mode (special-pack items, produce, and everything else are auto-sorted into preset quadrants) or a multi-section list format with up to five sections of four quadrants each. Which layout your account uses is configured by Kiva Logic, not from this page.

Accounts with the optional Q3 Pack Manager feature turned on manage Quadrant 3 on its own dedicated page instead of here. This page shows a callout linking to that page in place of Quadrant 3's product list, and weekly menu regeneration no longer renumbers Quadrant 3. See Quadrant 3 Pack Manager for details.

Configuring Packing Order

  1. Go to Products > Packing Order.
  2. Optionally narrow the list with the Product Status filter (All Types Active, This Week Only, Permanent, or All Types Active AND Inactive) and the Classification filter, then click Update Page.
  3. For each product, choose a quadrant number from its dropdown (Not Set, or 1-25).
  4. Click Save (or the Save Quadrant N button under a specific quadrant's list) to save your changes.
  5. Drag the handle on the left of a product row to reorder products within a quadrant - this saves automatically.
  6. If you've filtered the list down to one category, a row of Set all to [1-8] buttons appears - these set every visible product's dropdown to that quadrant at once (click Save afterward to apply).

If any products for the current week don't have a pack order set, a warning banner lists them with a direct link to each product's edit page.

Auto Set Pack Order

The Auto Set button opens a dialog that fills in a pack order for any products that don't have one, by copying the most recent pack order used for another product in the same classification. Check Override existing pack order to also reassign products that already have a pack order.

Bulk Change Quadrant Tool

The Bulk Change Quad button opens a tool with two tabs:

  • Move: moves every product currently in one quadrant to a different quadrant.
  • Swap: swaps all products between two quadrants (everything in quadrant A moves to quadrant B, and vice versa).

Special Pack Items

Product categories can be flagged as "special pack" on the Parent Category Classifications page - this marks items that are packed separately from the sealed box (for example, something a driver grabs from the cooler to hand over alongside the box) and shows them as a special pack on labels and the driver sheet. On accounts using the automatic "big list" layout, special-pack items are grouped into quadrant 1 automatically.

Exporting the Pack Order

The Export button opens a dialog to download a PDF of the pack order list, with these options:

  • Start a new page with every quadrant, or keep quadrants flowing on the same page
  • Font size (6-20)
  • Include all products, or only products active "this week"

A separate CSV export of the pack order, broken out by delivery day, is available from the Print Labels page.

Common Use Cases

Use Case 1: Setting Pack Order for a New Product

Goal: Get a newly added product onto the correct label section

Steps:

  1. Go to Products > Packing Order - the warning banner will list the new product if it has no pack order set.
  2. Click the product link to confirm it's the right item, then return to the Packing Order page.
  3. Choose a quadrant for the product from its dropdown.
  4. Click Save.

Use Case 2: Filling In Gaps Quickly

Goal: Assign pack order to several unset products without doing it one at a time

Steps:

  1. Click Auto Set.
  2. Leave "Override existing pack order" unchecked so only unset products are affected.
  3. Click Auto Set Pack Order - products with a matching category that was set before get the same pack order.
  4. Manually assign any products the tool couldn't match (it reports how many it couldn't find a match for).

Use Case 3: Reorganizing a Quadrant

Goal: Move all products out of a quadrant that's no longer needed

Steps:

  1. Click Bulk Change Quad.
  2. On the Move tab, select the quadrant to move products from and the quadrant to move them to.
  3. Click Bulk Change.

Use Case 4: Printing a Reference Sheet

Goal: Get a printed copy of the current pack order for the packing floor

Steps:

  1. Click Export.
  2. Choose whether to include all products or just this week's, and set a font size.
  3. Click Download PDF.

Troubleshooting

"Attention! You have one or more items that DO NOT have a pack order set"

This banner lists products active this week with no pack order assigned. Click each linked product and set its pack order before printing labels - unset items print with a "pack order not set" label until you do.

Labels Are Printing in an Unexpected Order

  1. Confirm the product's quadrant number on the Packing Order page.
  2. Check the order of products within the quadrant - drag to reorder if needed.
  3. If your account uses the automatic "big list" layout, quadrant assignment for produce and special-pack items is computed automatically; use Bulk Change Quad or contact support if it needs to change.

Auto Set Couldn't Find a Pack Order for Some Products

Auto Set copies pack order from another product in the same classification that already had one set. If no product in that classification has ever had a pack order, there's nothing to copy - assign the pack order manually for those products.

  • Print Labels - print order labels and the per-day pack order CSV
  • Parent Category Classifications - set a category's "special pack" flag
  • Products - the main product list

Best Practices

  1. Set a pack order for new products as soon as you add them, rather than letting the warning banner build up.
  2. Use Auto Set first when catching up on unset products, then hand-assign anything it can't match.
  3. Use Bulk Change Quad instead of editing products one by one when reorganizing a whole quadrant.
  4. Re-export the PDF after making changes so the printed reference matches what's actually configured.

Quick Reference Card

Task Action
Assign a product's quadrant Packing Order > select quadrant from product's dropdown > Save
Reorder within a quadrant Drag the handle on a product row
Fill in unset products Auto Set button
Move all products between quadrants Bulk Change Quad > Move tab
Swap two quadrants Bulk Change Quad > Swap tab
Set every visible product to one quadrant Filter to a category > Set all to [N] buttons > Save
Download a printable PDF Export button

FAQs

What does the quadrant number actually control?

Which section of the printed label a product's name appears in, so packers can find it in the same spot every time.

Do I need to set a pack order for every product?

Any product active this week (or marked permanent) needs one, or it will show up in the "not set" warning and print flagged as unset.

What's the difference between Auto Set and manually assigning?

Auto Set copies the pack order most recently used for another product in the same category - it's faster for filling gaps, but manual assignment is more precise for a brand-new category.

Can I change how many quadrants or labels my account uses?

That layout is configured by Kiva Logic on a per-account basis, not from this page - contact support if you want it changed.

What happens if I drag a product to reorder it?

It only changes the product's order within its current quadrant - it does not move it to a different quadrant.

Recent Updates

  • 2026-08-03: Noted that accounts with the optional Q3 Pack Manager feature manage Quadrant 3 on a separate page (see Quadrant 3 Pack Manager).

End of Documentation

For additional help, contact your system administrator or Kiva Logic support.