Skip to content

Subscriptions Report

Menu Location: Customers > Reports > Subscriptions (also listed as "Subscriptions Schedule Totals")

Last Updated: 2026-10-14

Overview

The Subscriptions Report gives you three simple breakdowns of your active subscriptions: how many customers are on each subscription price, how many are on each delivery schedule, and how many are on each box. All three breakdowns appear on the same page.

Only subscriptions with an Active status are counted, and only for account type "Customer" (the report filters on account_type = 1, so signups saved under the alternate customer account type 0, gift recipients, gift givers, wholesale buyers, and vendors are not included).

Subscription Price Breakdown

Table: "How many customers with different pricing"

Columns:

  • Subscription Price: the dollar amount of the subscription
  • Active Subscriptions: count of active subscriptions at that price
  • Option(s): a "View List" link that drills into the customers at that price

Each row represents one distinct subscription price found among active subscriptions, with a count of how many active subscriptions share that price.

Drill-Down: Customer List by Price

Clicking "View List" opens a list of customers with an active subscription at that specific price.

Columns:

  • ID: customer ID, linked to that customer's record
  • First Name
  • Last Name
  • Status: subscription status badge (will show as Active, since the list is filtered to active subscriptions only)

The page header repeats the price and a count of matching customers, with a note that "This report only shows active subscriptions."

Delivery Schedule Breakdown

Table: "How many customers with each schedule?"

Columns:

  • Schedule: the delivery schedule name (Weekly, Every Other Week, Periodic, etc., as configured for your store)
  • Active Subscriptions: count of active subscriptions on that schedule
  • View: a link that opens your Customers list pre-filtered to that schedule and an Active status

Each row represents one distinct delivery schedule found among active subscriptions, with a count of how many active subscriptions use it.

Box Breakdown

Table: "How many customers on each box?"

Columns:

  • Box: the box name, as set up on your Boxes page
  • Active Subscriptions: count of active subscriptions on that box
  • View: a link that opens your Customers list pre-filtered to that box and an Active status

Each row represents one box found among active subscriptions, with a count of how many active subscriptions are on it. If a subscription points at a box that no longer exists, its row is labelled "Unknown box (#id)".

Common Use Cases

See how customers are distributed across pricing

Open the report and review the "How many customers with different pricing" table to see which price points have the most active subscribers. Click "View List" on any row to see exactly who is on that price.

See how customers are distributed across delivery schedules

Review the "How many customers with each schedule?" table to see how many active subscribers are Weekly vs. Bi-Weekly vs. other schedules. Click "View" on a row to open the filtered customer list for that schedule.

See how customers are distributed across boxes

Review the "How many customers on each box?" table to see how many active subscribers are on each box. This is the quickest way to answer "who is on this box?" Click "View" on a row to open your Customers list filtered to that box and an Active status.

  • Customers - individual customer records and the filtered list linked from the schedule breakdown
  • Paused Subscriptions Report/Stats - subscriptions currently paused, not counted here

Recent Updates

2026-10-14: Added the "How many customers on each box?" table, giving an at-a-glance count of active subscriptions per box with a View link into the filtered Customers list.

End of Documentation

For additional help, contact your system administrator or Kiva Logic support.