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Email Sync (Alpha)

Menu Location: Customers > Misc > Email Sync ALPHA

Last Updated: 2026-07-26

Overview

Email Sync is an unfinished, experimental internal tool. The admin menu itself labels it plainly: "Ignore, just a test project." There is no setup screen, no way to connect your own email account, and no ticket creation, filtering, or notification options. It is a simple viewer over a log of emails, with one manual action: linking an email address to a customer.

Page Layout

The page shows a table of the most recent 100 email log entries, newest first. Each row shows:

  • Customer match: if the email is already linked to a customer, this column is a link to that customer's account. If not, it shows an inline form to link one (see below).
  • Subject
  • From
  • To
  • Date

Manual Customer Matching

If an email in the log has not been linked to a customer, its row shows a text box and an Update button instead of a customer link. Entering a customer ID and clicking Update does two things:

  • Adds that email address as a secondary contact on the customer's account.
  • Links every other unmatched email in the log from that same address to the same customer.

There is no lookup or validation on the customer ID you type in, so entering the wrong ID will link the email to the wrong account.

Where Matched Emails Show Up

Once an email is linked to a customer, it appears mixed in with that customer's account notes on their customer record, alongside manually entered notes, in date order.

Alpha Version Limitations

  • Nothing about this feature is configurable. There is no way to connect a store's own support inbox, choose a sync direction, set filters, or change frequency.
  • No support tickets are created and no notifications are sent from this page.
  • Customer matching is exact and manual only, there is no fuzzy matching or bulk assignment.
  • Where the email log entries themselves come from is an internal process, not something tenants can set up or control.

Change Log

2026-07-26

  • Rewritten to match the actual page (kiv/email-inbox.php). Removed invented OAuth/Gmail/Office 365 setup, sync direction options, ticket creation, filters, notifications, use cases, troubleshooting, best practices, and FAQ sections, none of which exist in the code.