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Printed Messages by Route Documentation

Menu Location: Operations > Packing > Printed Messages by Route

Access Level: Manager and above

Last Updated: 2026-03-01

Overview

The Printed Messages by Route page manages custom messages that appear on packing slips for specific delivery routes or geographic areas. These location-specific messages communicate route changes, driver information, local events, or area-specific instructions to customers on particular routes.

Primary Functions:

  • Create route-specific packing slip messages
  • Communicate delivery schedule changes to route customers
  • Provide driver contact information
  • Alert customers to local service updates
  • Target geographic promotions or events
  • Schedule temporary route-specific messages

Common Use Cases

Use Case 1: Route Driver Introduction

Goal: Introduce new driver to route customers

Steps:

  1. Select route: "Route 5"
  2. Create message: "Meet Your New Driver!"
  3. Text: "Please welcome Marcus, your new delivery driver! Marcus has been with us 3 years and looks forward to serving you. His cell: 555-1234 for delivery day questions."
  4. Duration: First month with new driver
  5. Save

Use Case 2: Temporary Route Schedule Change

Goal: Notify customers of one-time delivery change

Steps:

  1. Select affected route(s)
  2. Create message: "Delivery Schedule Update"
  3. Text: "Due to holiday, your delivery this week will be ONE DAY EARLY (Thursday instead of Friday). Please have cooler accessible."
  4. Set date: This week only
  5. Priority: High (time-sensitive)
  6. Save

Use Case 3: Geographic Promotion

Goal: Target promotion to specific area

Steps:

  1. Select routes serving target zip codes
  2. Create message: "Local Event Special"
  3. Text: "We're sponsoring the Neighborhood Farmers Market this Saturday! Visit our booth for free samples. Use code NEIGHBOR10 for 10% off next order."
  4. Set dates: Week of event
  5. Track promo code usage by route

Use Case 4: Construction or Access Alert

Goal: Warn drivers and customers about access issues

Steps:

  1. Select affected route
  2. Create message: "Delivery Access Notice"
  3. Text: "Main Street is under construction. Deliveries may be 30-60 minutes later than usual. Driver will call if unable to access your building. Thank you for patience!"
  4. Duration: Construction period
  5. Update regularly
  • Printed Messages - Default messages for all orders
  • Printed Messages by Box - Box-type-specific messages
  • Route Management - Configure and manage delivery routes
  • Delivery Schedules - View route delivery calendars

Quick Reference Card

Task Action
Add route message Select route(s), enter message, save
Schedule change notice High priority, specific dates, clear new schedule
Driver introduction Include name, photo (if possible), contact info
Area promotion Select routes by geography, track promo code
Construction alert Set duration, update as situation changes

Change Log

2026-03-01

  • Initial documentation created

End of Documentation