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Printed Messages Documentation

Menu Location: Operations > Packing > Printed Messages

Access Level: Manager and above

Last Updated: 2026-03-01

Overview

The Printed Messages page manages default messages printed on packing slips included with customer orders. These messages provide product information, handling instructions, company updates, or marketing content that appears on every packing slip unless overridden by more specific rules.

Primary Functions:

  • Create and edit default packing slip messages
  • Set message priority and display order
  • Schedule seasonal or temporary messages
  • Preview how messages appear on packing slips
  • Manage message templates for different scenarios
  • Archive outdated messages

Common Use Cases

Use Case 1: Update Seasonal Message

Goal: Add holiday message to all packing slips

Steps:

  1. Click "Add New Message"
  2. Enter title: "Holiday Hours 2026"
  3. Enter message text: "Happy Holidays! We'll be closed Dec 24-26. Orders resume Dec 27."
  4. Set start date: Dec 1
  5. Set end date: Dec 27
  6. Set priority: High (appears at top)
  7. Save message
  8. Messages automatically appear on packing slips in date range

Example Message: "Thank you for your order! Please refrigerate perishables immediately. Questions? Call 555-1234."

Use Case 2: Product Handling Instructions

Goal: Ensure customers know how to handle products

Steps:

  1. Create message: "Product Care Instructions"
  2. Text: "Store produce in crisper drawer. Use within 5-7 days for best quality."
  3. Set as permanent (no end date)
  4. Priority: Medium
  5. Save

Use Case 3: Promotional Announcement

Goal: Promote upcoming sale or new product

Steps:

  1. Add message: "New Products This Month!"
  2. Text: "Try our new line of organic juices! Use code JUICE10 for 10% off."
  3. Set dates: This month only
  4. Priority: Medium
  5. Monitor redemption of promo code
  6. Archive message at month end
  • Printed Messages by Box - Box-type-specific messages
  • Printed Messages by Route - Route-specific messages
  • Printed Messages Welcome - Welcome letters for new customers
  • Packing Slips - Print packing slips with messages

Quick Reference Card

Task Action
Add new message Click Add New, enter text, set dates, save
Update existing Click Edit, modify text, save
Schedule seasonal Set start and end dates
Preview packing slip Click Preview to see how it looks
Archive old message Click Archive or Delete

Change Log

2026-03-01

  • Initial documentation created

End of Documentation