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Featured Products Sort Documentation

Menu Location: Products > Featured Products Sort

Access Level: Manager and above

Last Updated: 2026-03-01

Overview

The Featured Products Sort page allows you to control the display order of featured products on the customer-facing shop and homepage. This drag-and-drop interface makes it easy to prioritize high-margin items, seasonal offerings, or promotional products.

Primary Functions:

  • Reorder featured products display
  • Promote specific products to top positions
  • Control product visibility in featured sections
  • Manage seasonal product prominence
  • Optimize product presentation for conversions

Page Layout

Header Section

  • Page Title: "Featured Products Sort"
  • Save Button: Apply new sort order
  • Reset Button: Restore default sorting
  • Preview Link: View customer-facing display
  • Drag-and-Drop Interface: Visual product cards
  • Product Cards: Show image, name, price, current position
  • Visibility Toggles: Show/hide from featured section
  • Position Numbers: Current sort order number

Preview Section

  • Live Preview: How featured products appear to customers
  • Refresh Preview: Update after changes
  • Mobile View Toggle: Preview mobile display

Product Card Display

Each product card shows:

  • Product Image: Thumbnail of product
  • Product Name: Full product title
  • Current Price: Customer-facing price
  • Position Number: Current display order (1, 2, 3, etc.)
  • Drag Handle: Icon for reordering
  • Visibility Toggle: Show/hide in featured section
  • Category Badge: Product category label

Drag-and-Drop Sorting

How to Reorder:

  1. Click and hold on drag handle (⋮⋮ icon)
  2. Drag product card up or down
  3. Drop in desired position
  4. Other products adjust automatically
  5. Position numbers update in real-time

Visual Feedback:

  • Dragging: Product card highlights and lifts
  • Drop Zone: Blue line shows where product will land
  • Updated Order: Numbers update immediately
  • Unsaved Changes: Yellow banner indicates unsaved changes

Steps:

  1. Scroll to bottom of featured products list
  2. Click "Add Product to Featured" button
  3. Search for product by name
  4. Select product from dropdown
  5. Product appears at bottom of list
  6. Drag to desired position
  7. Click "Save Order"

Requirements:

  • Product must be active
  • Product must have image
  • Product must have price
  • Product must be visible on website

Method 1: Visibility Toggle

  1. Find product in list
  2. Click visibility toggle (eye icon)
  3. Product stays in list but hidden from customers
  4. Can re-enable later without re-adding

Method 2: Delete

  1. Find product in list
  2. Click delete icon (X)
  3. Confirm removal
  4. Product removed from featured list entirely
  5. Must re-add if needed later

Which to Use:

  • Visibility Toggle: Temporary hide (seasonal rotation)
  • Delete: Permanent removal from featured list

Visibility Control

Visible (Eye Open Icon):

  • Product shows in featured section on customer site
  • Position in sort order maintained
  • Customers can browse and purchase

Hidden (Eye Closed Icon):

  • Product hidden from featured section
  • Remains in sort list for easy re-activation
  • Still available through search/categories
  • Use for seasonal rotation

Sort Order Strategies

Position Impact

Positions 1-3:

  • Prime real estate - highest visibility
  • Best performers - highest conversion products
  • Seasonal highlights - current season's stars
  • Promotions - sale or featured items

Positions 4-10:

  • Strong sellers - consistent performers
  • Variety - different categories represented
  • Seasonal mix - mix of seasons/types
  • Complementary items - pair with top products

Positions 11+:

  • Depth - additional options
  • Niche items - specialty products
  • Lower priority - good products, less promotion

Seasonal Sorting Strategy

Spring/Summer:

  1. Berries and summer fruits
  2. Salad greens and vegetables
  3. Light proteins
  4. Seasonal specialties
  5. Popular year-round items

Fall/Winter:

  1. Root vegetables and squashes
  2. Hearty greens
  3. Comfort proteins
  4. Seasonal favorites
  5. Holiday items

Promotional Sorting

During Sales:

  1. Move sale items to top positions
  2. Group promotional items together
  3. Intersperse with full-price items
  4. Feature high-margin sale items first
  5. Position complementary products nearby

Actions & Operations

Saving Sort Order

Steps:

  1. Arrange products in desired order
  2. Verify preview looks correct
  3. Click "Save Order" button
  4. System processes changes
  5. Confirmation message appears
  6. Changes live immediately on customer site

Auto-Save:

  • Some systems auto-save after 2 seconds of inactivity
  • Yellow indicator shows unsaved changes
  • Don't close page until saved

Resetting to Default

Purpose: Restore original sort order

Steps:

  1. Click "Reset to Default" button
  2. Confirm action
  3. Products return to default order (typically alphabetical or by creation date)
  4. Visibility settings may also reset
  5. Save if you want to keep default order

Use Cases:

  • Accidentally messed up sort order
  • Starting fresh with new strategy
  • Seasonal reset to baseline

Bulk Visibility Changes

Hide Multiple Products:

  1. Click "Bulk Actions" button (if available)
  2. Select products to hide
  3. Choose "Hide Selected"
  4. Products hidden but remain in list

Show Multiple Products:

  1. Filter to show hidden products
  2. Select products to show
  3. Choose "Show Selected"
  4. Products become visible

Preview Changes

Before Saving:

  1. Arrange products
  2. Click "Preview" button
  3. New window shows customer view
  4. Verify product order and appearance
  5. Close preview
  6. Adjust if needed
  7. Save when satisfied

Preview Options:

  • Desktop view
  • Mobile view
  • Tablet view
  • Featured section only
  • Full homepage

Common Use Cases

Use Case 1: Promote New Seasonal Products

Goal: Feature new spring products prominently

Steps:

  1. Navigate to Featured Products Sort page
  2. Find new spring products in list (or add if not present)
  3. Drag spring berries to position #1
  4. Drag spring greens to position #2
  5. Drag asparagus to position #3
  6. Move winter items to positions 10+
  7. Preview customer view
  8. Save order
  9. Monitor sales impact

Result: New seasonal products get prime visibility, driving sales

Goal: Promote products on sale this week

Steps:

  1. Identify products currently on sale
  2. Drag sale items to positions 1-5
  3. Ensure variety (not all same category)
  4. Position best margin sale items first
  5. Keep some non-sale items in top 10
  6. Update product cards with "Sale" badge if needed
  7. Save order
  8. Set reminder to revert after sale ends

Tips:

  • Don't make entire featured section just sale items
  • Mix categories for variety
  • Update weekly as sales rotate

Use Case 3: Seasonal Transition (Summer to Fall)

Goal: Gradually shift from summer to fall products

Steps:

  1. Week 1: Add fall products to positions 8-10
  2. Week 2: Move fall products to positions 5-7
  3. Week 3: Fall products to positions 2-4
  4. Week 4: Fall products dominate positions 1-5
  5. Summer products gradually move down
  6. Hide summer products when out of season
  7. Keep popular year-round items in top 10

Result: Smooth transition customers notice over time

Use Case 4: Holiday Product Promotion

Goal: Feature Thanksgiving/holiday products

Steps:

  1. Two weeks before holiday: Add holiday items to featured list
  2. Position holiday items in spots 5-10
  3. One week before: Move to positions 2-5
  4. Week of holiday: Positions 1-3
  5. After holiday: Remove or hide holiday items
  6. Restore regular featured products
  7. Save new order

Use Case 5: A/B Testing Product Positions

Goal: Test if product performs better in different positions

Steps:

  1. Week 1: Place Product A in position #1, track sales
  2. Week 2: Move Product A to position #5, track sales
  3. Week 3: Move Product A to position #10, track sales
  4. Compare sales data across weeks
  5. Place product in optimal position
  6. Repeat for other products

Metrics to Track:

  • Click-through rate
  • Add-to-cart rate
  • Purchase conversion
  • Revenue per position

Troubleshooting

Changes Not Saving

Symptoms:

  • Click Save but order reverts
  • No confirmation message
  • Changes disappear after refresh

Solutions:

  1. Check browser console for errors
  2. Verify you have Manager or Admin permissions
  3. Try refreshing page and re-sorting
  4. Clear browser cache
  5. Try different browser

Common Causes:

  • JavaScript error on page
  • Permission issue
  • Session timeout
  • Browser compatibility

Drag-and-Drop Not Working

Symptoms:

  • Can't drag product cards
  • Cards snap back to original position
  • Drag handle not responding

Check:

  1. Is JavaScript enabled in browser?
  2. Are you clicking drag handle (not the card)?
  3. Is browser supported (modern Chrome, Firefox, Safari)?
  4. Try refreshing page
  5. Disable browser extensions temporarily

If Problem Persists: Use numbered position fields (if available) to manually set order

Products Not Appearing in Customer View

Symptoms:

  • Products show in admin sort page
  • Don't appear on customer site
  • Featured section empty or partial

Check:

  1. Is product visibility enabled (eye icon open)?
  2. Is product marked as "Active" in product settings?
  3. Does product have image uploaded?
  4. Is product price set?
  5. Is product in stock?
  6. Clear cache and check again

Solutions:

  1. Enable visibility for hidden products
  2. Check product settings in Products page
  3. Upload product image if missing
  4. Verify inventory status

Preview Not Matching Live Site

Symptoms:

  • Preview shows different order than live site
  • Some products missing in preview

Check:

  1. Have you saved changes?
  2. Is there caching on customer site?
  3. Are you previewing correct page section?
  4. Refresh preview after saving

Solutions:

  1. Save changes before previewing
  2. Clear site cache (may require admin)
  3. Check live site after 5-10 minutes
  4. Hard refresh customer page (Ctrl+F5)
  • Products - Manage product details, pricing, images
  • Create New Box - Box types that may feature certain products
  • Featured Icons - Add special badges to featured products
  • Shop Searches - See what customers search for (inform featuring)
  • Bestselling Results - Identify top products to feature

Typical Workflow:

  1. Review bestselling products report
  2. Identify seasonal or promotional products
  3. Use Featured Products Sort to arrange display
  4. Monitor sales impact
  5. Adjust weekly or monthly

Permissions & Access

Required Access Level: Manager or higher

Access Level Capabilities:

  • Manager: Reorder featured products, control visibility
  • Administrator: All Manager capabilities + reset to default
  • Kiva Admin: All features + technical controls

Restricted Features:

  • Customer Service cannot access this page
  • Only Manager and above can modify sort order

Best Practices

Strategic Positioning

  1. Top 3 positions: Highest margin or highest demand products
  2. Positions 4-10: Mix of categories for variety
  3. Regular rotation: Update weekly or bi-weekly
  4. Seasonal focus: Align with current season
  5. Test positions: A/B test product placement

Category Balance

  1. Variety is key: Don't fill top 10 with one category
  2. Mix proteins, produce, specialty: Balanced selection
  3. Consider shopping patterns: Pair commonly bought together
  4. Visual variety: Different colors and product types
  5. Price range variety: Mix of price points

Maintenance Schedule

  1. Weekly review: Check if updates needed
  2. Seasonal updates: Major refresh quarterly
  3. Promotional updates: As sales/promos launch
  4. Performance check: Monthly review sales by position
  5. Customer feedback: Adjust based on comments

Visual Presentation

  1. High-quality images: Ensure all featured products have great photos
  2. Consistent image style: Similar lighting, backgrounds
  3. Mobile optimization: Test how products appear on phones
  4. Load time: Don't feature too many products (slows page)
  5. Accessibility: Ensure images have descriptive alt text

Things to Avoid

  • Don't feature out-of-stock products in top positions
  • Don't overload with one product type
  • Don't forget to save changes
  • Don't feature products without images
  • Don't set and forget - regular updates needed

Quick Reference Card

Task Action/Location
Reorder products Drag product card by handle to new position
Hide product from featured Click eye icon to toggle visibility off
Show hidden product Click eye icon to toggle visibility on
Add product to featured Click "Add Product to Featured" button
Remove from featured list Click X icon, confirm deletion
Save new order Click "Save Order" button
Preview customer view Click "Preview" button
Reset to default Click "Reset to Default" button
Promote seasonal product Drag to positions 1-3
Feature sale items Drag sale products to top, save

FAQs

Recommended: 12-20 products

  • Too few: Limited selection, missed opportunities
  • Too many: Overwhelming, dilutes "featured" impact
  • Sweet spot: 15 products allows variety without overload

Minimum: Monthly Recommended: Weekly or bi-weekly During promotions: Daily if needed

Regular updates keep content fresh and respond to seasonal changes.

Does the sort order affect SEO?

No, the sort order is primarily for visual display. However, featuring popular products can improve user engagement metrics, which indirectly benefits SEO.

This feature varies by system. Some allow scheduled updates, others require manual changes. Check with your system administrator.

Some systems allow segmented featured products (e.g., by location or customer type). Check your system capabilities or contact admin for custom setup.

How do I know which products to feature?

Review:

  • Bestselling Products report (high demand)
  • Profit margin data (high profitability)
  • Seasonal availability (what's in season)
  • Customer feedback (requested items)
  • Inventory levels (items you have plenty of)

Yes! Featured products are just highlighted. All products are still available via:

  • Category browsing
  • Search function
  • Direct product links
  • Shop all products page

Does featuring a product increase sales?

Generally yes:

  • Position 1-3: 40-60% higher click-through
  • Position 4-10: 20-30% higher click-through
  • Position 11+: 5-10% higher than non-featured

Results vary by product, season, and customer base.

Best practices:

  1. Manually hide the product immediately
  2. Move an in-stock product to that position
  3. Re-enable when back in stock

Some systems auto-hide out-of-stock featured products.

Can I feature the same product in multiple positions?

No, each product can only appear once in the featured list. However, you can feature different variations (sizes, types) of similar products.

Change Log

2026-03-01

  • Initial documentation created
  • All sections completed following template structure

End of Documentation

For additional help, contact your system administrator or Kiva Logic support.