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Love/Hate Groupings Documentation

Menu Location: AI > Love/Hate Groupings

Access Level: Requires PERMISSION_MONEY or accounting access level

Last Updated: 2026-03-02

Overview

The Love/Hate Groupings page (lovehate-groupings.php) is a planned feature for AI-powered analysis of customer product preferences. The concept is to use AI to cluster customers based on their product love/hate preferences, identifying customer segments and product affinity groups. Currently this is a stub page that links to a help desk knowledge base article.

Note: This feature is not yet fully implemented. The page serves as a placeholder and documentation link.

Planned Functions:

  • AI clustering of customers by product preference patterns
  • Identification of customer segments based on love/hate data
  • Product affinity group analysis
  • Customer preference pattern visualization

Current State

What the Page Shows

  • Page title: "AI \ Love/Hate Groupings"
  • A heart icon visual
  • A brief message explaining this is a stub page
  • A link to the help desk knowledge base article about Love/Hate Groupings by AI

What It Will Do (Planned)

The full implementation would analyze the existing love/hate data (customer product preferences) and use AI to:

  1. Cluster Customers: Group customers who share similar product preferences
  2. Identify Patterns: Find common product preference combinations
  3. Segment Analysis: Create meaningful customer segments for marketing
  4. Product Affinity: Discover which products are commonly loved or hated together

Background: Love/Hate System

How Love/Hate Works

Customers can mark products as "loved" (want to receive) or "hated" (never want to receive). This data is stored in the custy_likes table and used for:

  • Customizing subscription box contents
  • Product recommendations
  • Understanding customer preferences

Existing Love/Hate Reports

The Love/Hate Report (report-love-hate.php) already provides:

  • Individual product love/hate counts
  • Customer preference breakdowns
  • Detailed preference analytics

What AI Groupings Would Add

The AI Groupings feature would go beyond individual product analysis to find patterns across customers:

  • "Customers who love organic fruit tend to also love artisan bread"
  • "Customers who hate dairy products form a distinct segment"
  • "There are 3 main customer preference clusters in your subscriber base"

How to Use (Current)

  1. Navigate to AI > Love/Hate Groupings
  2. Read the stub page description
  3. Click the knowledge base article link for more information about the planned feature
  • Love/Hate Report (report-love-hate.php) - Current product preference analytics
  • Auto Preferences - Automated preference tracking
  • AI Overview - Central AI dashboard
  • AI Suggestions for Product - AI-powered product improvements
  • Customer Product Matrix - Product preferences by customer

FAQ

When will this feature be fully implemented?

The timeline for full implementation has not been announced. The stub page exists as a placeholder for the planned feature.

Can I already see love/hate data?

Yes, use the Love/Hate Report page for current product preference analytics. The AI Groupings feature would add AI-powered clustering on top of this existing data.

What data would the AI analyze?

The AI would analyze the custy_likes table data, looking for patterns in which products customers love and hate together to identify meaningful customer segments.